What is a recommended action for a company dealing with a deadbeat customer?

Taking the customer to small claims court is a recommended action for a company dealing with a deadbeat customer because it follows a legal and structured process to seek resolution of unpaid debts. This option allows the company to present its case to a judge, who can enforce a judgment on the matter, potentially leading to the collection of the owed funds. Small claims court is designed to be accessible for businesses and individuals without the need for extensive legal representation, making it a practical choice for resolving disputes over unpaid invoices.

The other approaches, such as posting an unpaid invoice publicly, publishing a notice in a local newspaper, or threatening physical repercussions, not only lack professionalism but can also lead to legal complications or damage the company’s reputation. These options may violate privacy laws or result in claims of harassment or defamation, which can be detrimental to long-term customer relationships and the company’s credibility in the marketplace.