What technique can be used to improve customer interactions?

Using open-ended questions to gather more information is an effective technique to enhance customer interactions. Open-ended questions encourage customers to elaborate on their thoughts, feelings, and experiences, allowing service representatives to gain deeper insights into the customer's needs and potential issues. This approach fosters a more interactive and engaging conversation, which can build rapport and trust between the customer and the representative. By inviting customers to share more detailed responses, representatives can tailor their solutions more effectively, ultimately leading to higher customer satisfaction and better problem resolution. This technique also helps in identifying underlying issues the customer may not initially articulate, enabling a more comprehensive service experience.