When did the CSS testing program begin?

The CSS testing program began in 1990. This marks the establishment of a structured approach to certify customer service specialists, aiming to ensure that professionals in the field meet specific standards of knowledge and skill. This recognition of the importance of formal training in customer service has helped create a benchmark for success in the industry, allowing both employers to find qualified personnel and candidates to verify their competencies. The initiation of the program in 1990 laid the groundwork for the growth and development of customer service as a profession, with ongoing updates and adaptations to meet evolving industry needs.