Why is including CSS type training in technical programs considered important?

Including CSS type training in technical programs is considered important because it ensures that soft skills are not neglected alongside the development of technical skills. While technical abilities are essential in the tech field, the ability to communicate effectively, work as part of a team, and interact positively with customers plays a crucial role in overall job performance and customer satisfaction.

When technical programs incorporate training that emphasizes soft skills, such as communication, empathy, and problem-solving, it prepares individuals to handle real-world situations more effectively. In customer service or technical support roles, for instance, combining technical knowledge with strong interpersonal skills leads to a better understanding of client needs and more efficient service delivery. This balance ultimately contributes to a more competent workforce that can navigate both the technical and relational demands of their roles.

By focusing solely on hard skills, programs may produce individuals who can technically perform tasks but lack the essential interpersonal skills necessary for engaging with customers or collaborating with colleagues. Thus, recognizing the importance of soft skills through CSS training enriches the technical education experience and better equips professionals for their careers.